10DLC Policy

Last Updated: November 24, 2024

At Dansa D’Arata Soucia LLP (“we,” “our,” “us”), we prioritize client confidentiality and privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information concerning SMS (Short Message Service) messaging through 10DLC to enable effective communication between our accountants, administrative staff, and clients.

How We Use SMS

Our staff may send text messages to our clients at the phone numbers that our clients have provided to us when engaging us for accounting, bookkeeping, assurance, consulting, or any of the other services we provide (the “services). Additionally, at times we utilize an application called I-Communicator which shares your text messages that you have with one of our employees with other employees on their team. This is done solely for the purpose of helping our team of employees efficiently complete the services.

Information We Collect

When you agree to become a client of ours, you agree to receive SMS messages from our staff members unless expressly stated that you wish to communicate solely via phone call or email. Through SMS messaging we will not ask you for your personal information. Any need for personal identifiable information will be collected from you through other mediums such as phone call or encrypted email. Information we may collect via SMS messages may include:

Company-Related Information:

Relevant details necessary for us to effectively complete the work we were hired to complete.

Message Data:

The content of SMS messages sent and received
Delivery status of SMS messages
Interaction data related to SMS messages

How We Use Your Information

We use the collected information strictly for completing the services that you hired us to complete and communication purposes, specifically for:

Communication:

Responding to client inquiries and delivering necessary support

Legal Compliance:

Complying with applicable laws and regulations

Responding to lawful requests and legal processes

Sharing Your Information

We will not share, sell, or disclose your information to third parties except:

Service Providers: We may share your information with trusted third-party service providers that assist us in operating our SMS services. These parties are required to maintain the confidentiality and security of your information.
Legal Requirements: We may disclose your information if required by law or in response to a legal request, such as a subpoena, court order, or government demand.

Security of Your Information

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

Opt-Out: You can opt out of receiving SMS messages from us by sending a request to admin@darata.com.
Access and Correction: You can request access to or correction of your personal information by contacting us at admin@darata.com.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy on our website. We encourage you to review this Privacy Policy periodically.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at admin@darata.com or calling us at 716-842-3900.